First-sale policies (archive)

Orders & payment

Parts Masters sells the parts described on each product page. Compare the listed part number, condition, photos, and measurements with your application before ordering. We do not promise fitment where a product page does not expressly verify it. Website checkout accepts orders only when the merchandise subtotal is less than $50 and the listed unit is available.

Payment is collected through Stripe's secure checkout. The final total, including shipping and applicable tax, is shown before you pay. An order is confirmed after payment and stock are verified. If we cannot fulfill an order because of a stock or product-information error, we will contact you and refund the affected payment. A checkout return page alone is not proof of payment or acceptance. For a tax-exempt purchase, email us before paying; the website cannot process exemption certificates automatically.

Shipping & delays

For website orders with a merchandise subtotal below $50, standard shipping to a U.S. address costs $5. Tax, if applicable, is added at checkout. This release does not offer pickup, international shipping, freight, or expedited service. No delivery date is guaranteed. If we cannot ship within 30 days of a completed order, we will offer you the choice to agree to a delay or cancel for a prompt full refund. Email parts@thepartsmasters.com about an order or a delivery problem.

Returns & refunds

Email parts@thepartsmasters.com within 30 days after delivery to request a return. Include the order number and the reason. Wait for return instructions before shipping anything; the public business address may not be the return destination. For a change-of-mind return, send the item back in substantially the same condition as delivered, not installed or altered after delivery.

After we receive and inspect an eligible return, we will initiate a refund of the item price less any applicable restocking fee, plus refundable tax, to the original payment method within five business days. The original $5 outbound shipping charge is not refunded for a change-of-mind return. Your bank's posting time may vary.

If we sent the wrong item, materially misdescribed it, or it arrived damaged, contact us with photos where available. We will provide an authorized return method at our expense or reimburse authorized return shipping. The 15% restocking fee does not apply to those returns. We will refund the attributable item price, original shipping, and tax. If an unshipped order is canceled, we will refund the full amount paid for it. Nothing here limits rights that applicable law does not permit us to waive.

Privacy

We use the contact, order, and shipping information you provide to process payment, calculate tax, fulfill orders, provide support, prevent abuse, and keep required business records. Stripe hosts payment entry and processes the payment; Parts Masters does not ask you to send a card number by email. The store also uses hosting, database, and shipping providers as needed for these purposes.

Your browser stores cart contents locally and a temporary checkout request identifier. The store records order and payment identifiers, items, amounts, status, and a one-way security hash of request-network information; Stripe holds the checkout contact and delivery details. We do not use this narrow checkout for marketing enrollment. Records are kept as needed for fulfillment, accounting, security, and legal obligations. The site uses HTTPS, Stripe hosts card entry, and account and service credentials control access to order records. Contact parts@thepartsmasters.com with a privacy question or request. We will handle requests subject to applicable law.